Our Goal is to make you very happy and we stand by every single product we sell through our store.

All items are thoroughly inspected and packed with care before dispatching them through our courier service.

If, Items purchased from our online store are defective, they can be sent back for exchange by contacting our customer service.

You will bear the charges of sending the item back to us through courier.
We allow our customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:

  • The Item received is Defected on arrival and .
  • The customer has immediately submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 7 working days of receipt of the purchased item;
  • The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
  • The item is in its original packing and the price tag is intact;
  • The original invoice of the item he/she wishes to exchange is sent along with the item;
  • It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.

Items bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price.

We have the right, at our sole discretion, to accept or deny the request for exchange.
Upon the acceptance of request for exchange, the customer will be notified by our customer service.

This exchange policy does not apply to orders to be shipped outside Pakistan.

We strictly follow ‘NO refund’ policy. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.

Damage & Claims

The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 1 working day along with paper invoice (via call, message or email) after receiving the parcel.
Please allow one week for the processing of damage and claims.